Welcome to Integra Telecom's Customer Care Center.
For additional assistance, contact us.
For additional assistance, contact us.
We've prepared the following guide to help you understand many of the taxes, surcharge, fees and assessments you might see on your Integra invoice.
Integra collects these charges on behalf of the governmental entities that impose them. All of these charges may not apply, or have the same name, in your state.
| Charge | Definition |
|---|---|
| Universal Service Fund (USF) | The USF fee is a charge collected by telecommunications carriers for federal and state funds that support the provision of affordable communications services to rural, isolated, and high-cost regions of the country; low-income residential consumers; schools, libraries, and rural health care. All communications companies (including local, long distance, cellular, and paging providers) contribute to the Federal Universal Service Fund. |
| Telecommunications Assistance Program (TAP) or "Lifeline" | The TAP charge funds a "Lifeline" program that is administered pursuant to a state rule that provides a credit to be applied against the recurring monthly rate for provisioning local residential service to eligible residential customers.
A fixed rate has been determined to fund this program and is charged to all business and residential customers by all local exchange carriers in the state. |
| Telephone Assistance for the Communications Impaired Person (TACIP) | The TACIP is the result of programs administered in accordance with state rules that provide for the distribution of communication devices to eligible communications-impaired persons. It is also used to create and maintain a message relay service.
Local exchange carriers operating in most states apply this charge to all business and residential customers' lines. This charge may also include or be referred to as the Telecommunications Relay Service (TRS) or the State Disabled Telephone Users Fund. |
| E911 Emergency System Charge | The E911 surcharge funds community 911 emergency telephone systems. |
| Taxes and Fees | Integra Telecom collects federal, state, and local taxes and other fees and surcharges levied on communications providers or the sale of goods and services on behalf of the government entities that impose these charges. These include, but are not limited to, sales taxes and municipal franchise fees. These taxes and fees vary by state and local jurisdiction. |
| Residential Service Protection Fund (RSPF) Surcharge | This is a state specific surcharge that funds the OR Telephone Assistance program, Telecommunications Devices Access Program (TDAP) and Telecommunications Relay Service (OTRS). This surcharge is assessed at a flat rate per line. |
| Public Utility Commission Fee (PUC) | The PUC is a charge imposed on telecommunications providers and their customers to support the operational costs for that particular regulatory entity. |
In addition, Integra may also impose the following Company surcharges to support its provision of services.
| Charge | Definition |
|---|---|
| Interstate Access Charge (IAC) | The IAC is a charge to defray the costs of maintenance and upkeep of the network so that customers can access the interstate telecommunications network to place and receive interstate long distance calls. This charge is assessed at separate flat rates for single and multi-line customers. This is not a charge for long distance services. |
| Interconnection Fee (ICF) | The ICF is a flat-rate, monthly charge assessed on lines and circuits, designed to recover portions of the Company's costs of interconnection to the public switch telephone network (PSTN). The ICF is charged per line or circuit. |
| Network Access Assessment (NAA) | The NAA is assessed as a percentage of monthly recurring and usage charges for local, intrastate, interstate, international, data, private-line and voice messaging services and the Interstate Access Charge (IAC) and Interconnection Fee (ICF). The NAA is intended to recover Integra's increased operating cost due to certain rulings by the Federal Communications Commission (FCC). The NAA is charged as a percentage of total monthly recurring and usage charges. |
©2009 Integra Telecom. All Rights Reserved.