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Automatic Payment Service - Frequently Asked Questions

How do I sign up for the Automatic Payment Service?

Call your local Integra Customer Care office for enrollment or fax or mail in the Automatic Payment Service authorization form. For new customers, the APS enrollment form can also be found in your Information Center packet.

Or, you can download and print out the Integra APS form. Once you have completed and signed the enrollment form, fax or mail it according to the instructions provided on the form. It will usually take 3 to 5 business days to process enrollments.

Is it secure?

Yes. Integra Telecom is authorized to withdraw only the amount of the bill on the payment due date, and the transaction is made online using 128-bit SSL encryption.

Is there a monthly charge for using Integra APS?

No. This is a free service.

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What record will I have that an automatic payment has been made from my account?

The amount and date of the payment will appear on your monthly bank statement.

What if my bank statement shows a different amount from my Integra Telecom invoice?

If you discover a discrepancy, you should contact your local Integra Customer Care office as soon as possible.

What if I disagree with the amount shown on my Integra Telecom invoice?

You should contact the customer care department immediately to have the bill reviewed. At your request, no further automatic payments will occur until all questions have been answered.

How do I stop an automatic payment or cancel my participation in the plan?

You should contact your customer care center as soon as possible. The stop payment must be received at least five business days before the due date of the bill.

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When does the money have to be in the my bank account for an automatic payment?

Your bank account must hold the full amount of your bill, in available funds on the due date of their invoice. If there are insufficient funds in your bank account on the payment due date, the bank will return the automatic payment. You may incur penalties from both your bank and Integra Telecom.

What if I move or change bank accounts?

You must contact Integra with the new banking information and provide us with an updated authorization form.

Can I establish an Integra APS with a bank debit card?

Yes, as long as you have a Visa or MasterCard logo on your debit card.

What if I need to change credit cards?

You will need to re-enroll with the new credit card information.

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If I have multiple locations, can I have a single payment debited?

You will be debited the same way your accounts are billed today.

What happens if I don't have the money in my account when it is debited?

The automatic payment will be returned to Integra unpaid. There will be a return check fee and you will be notified that you must cover the payment by an alternate payment method.

Who can join this Plan?

Any Integra Telecom customer with a valid checking account or eligible credit card may join the Integra APS program.

Is there a setup fee for Integra Automatic Payment Service?

If you choose to establish Automatic Payment Service using your checking account as the payment method, there is no charge to enroll in this service. If you opt to use a credit card as a payment method, you will be assessed a one-time $10.00 setup fee.

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